Annual Theme & Messages

The 9-1-1: The Number to Know Campaign is broad by design and is intended to work in conjunction with local outreach efforts and messaging, from general 9-1-1 information to specific themes.

2019 Campaign Theme:

National Public Safety Telecommunicator Week is celebrated each year during the second full
week of April to coincide with National 911 Education Month. Communities nationwide will
recognize National Public Safety Telecommunicator Week. This annual celebration provides a
unique opportunity at the state, local and national levels to honor colleagues and educate others
about 911 services.
PSAPs celebrate this annual milestone many ways, including:
 Catered lunches or pot lucks
 Award ceremonies
 Community ceremonies and open houses
This year, the National Association of State 911 Administrators (NASNA) suggests that state and
local 911 leaders encourage public and elected officials visit local PSAPs during April Education
Month, and Public Safety Telecommunicator Week.
“Encouraging stakeholders outside of the 911 system, such as public safety leaders and elected
and appointed public officials helps 911 share information about key challenges faced by 911 in
states across the country,” said Evelyn Bailey, executive director of NASNA. “In addition, it’s a
great way to highlight the hard work and dedication of the thousands of telecommunicators who
help save lives every day.”
NASNA, the National 911 Program, and the NG911 Institute have created a variety of resources
to help PSAP leaders facilitate tours.
o Visit the National 911 Education Campaign web site, hosted by NASNA
o Learn more about how to request a PSAP tour and successful tours at the NG911
Institute’s web site.
o Visit’s Tour a Call Center or PSAP site with materials that can be customized for
use by any 911 system nationwide.
For more information about NASNA, visit or contact

NASNA exists to promote statewide coordination of 911 in all states, to be an
effective advocate for states in national 911 policy and initiatives, and to enable the
development of seamless, interoperable nationwide NG911.