Annual Theme & Messages

The 9-1-1: The Number to Know Campaign is broad by design and is intended to work in conjunction with local outreach efforts and messaging, from general 9-1-1 information to specific themes.
2023 Campaign Theme: Tour a Call Center or PSAP


National Public Safety Telecommunicator Week is celebrated each year during the second full week of April to coincide with National 911 Education Month. Communities nationwide will recognize National Public Safety Telecommunicator Week. This annual celebration provides a unique opportunity at the state, local and national levels to honor colleagues and educate others about 911 services.

PSAPs celebrate this annual milestone in many ways, including:

  • Catered lunches or pot lucks
  • Award ceremonies
  • Community ceremonies and open houses

This year, the National Association of State 911 Administrators (NASNA) suggests that state and local 911 leaders encourage public and elected officials visit local PSAPs during April Education Month, and Public Safety Telecommunicator Week.

“Encouraging stakeholders outside of the 911 system, such as public safety leaders and elected and appointed public officials helps 911 share information about key challenges faced by 911 in states across the country,” said Evelyn Bailey, executive director of NASNA.  “In addition, it’s a great way to highlight the hard work and dedication of the thousands of telecommunicators who help save lives every day.”

NASNA, the National 911 Program, and the NG911 Institute have created a variety of resources to help PSAP leaders facilitate tours.

For more information about NASNA, visit or contact

NASNA exists to promote statewide coordination of 911 in all states, to be an effective advocate for states in national 911 policy and initiatives, and to enable the development of seamless, interoperable nationwide NG911.